Welcome to our FAQ - also known as Frequently Asked Questions. We have collected the most common questions that we usually receive. We hope this can quickly help you with answering your questions! :)
We provide a 2-year warranty on all our products. This is an all-encompassing warranty that covers every aspect of our products, from the integrity of the products structure/shape to the coating.
Regarding the coating; Yes, this is also covered in the warranty. Our products are specifically designed to have the longest-lasting non-stick coating on the market today. If you should experience that the coating is falling off or otherwise deteriorating – this is covered by the warranty.
We offer a 100 days full return policy, which is also valid even if you have used the product. So in that sense, it could be considered as a satisfaction guarantee. If you do not like the product, we will refund you. Simple as that.
Short answer; No – and if it does, it is covered by our warranty!
Long answer; Our products are made from stainless steel and aluminum. As such, they share the same properties as other cookware made from these materials, which means they should not be put under cold water, immediately after being used. We strongly recommend that you always let it cool off first.
But we have done a lot of work, to make sure that our products are sturdy enough to cope with anything you would do to it in a kitchen, and therefore any warping, bulging or otherwise changing of the shape is fully covered by our 2-year warranty!
Whenever you make a purchase on our website, we will always offer you at least one shipping option that is completely free of charge. But due to many, many requests from our customers, we are including faster and/or more flexible shipping options, that are more expensive than regular shipping, so that you can choose freely which is best for you. In this case, we do however charge a small fee on these more expensive options, to cover the difference between the standard shipping and the premium shipping option that you have selected.
There are two primary things that factor in here;
Firstly; When using our frying pans in the oven, as a replacement for your regular oven tray, you will inevitably get things burned to the edges of the pan or to the pan itself. No amount of non-stick can prevent that since you are using it in the oven.
Secondly; Have you ever tried burning food on your frying pan? Like – really messed it up, by completely forgetting that you had the stove on and left it for several minutes all alone? Again – no amount of non-stick will help you if you do something like that. If you do it with a regular non-stick pan, it will be damaged so badly, that you will have to throw it out. But with our frying pans, you can use the steel wool to clean out that burned stuff, without thinking about damaging the non-stick coating!
Our non-stick coating is made from non-toxic PTFE, which is also popularly known as Teflon. PTFE is an inert substance, which is harmless to your health, even if ingested whole. PTFE is used not only for cookware but also in medicine and surgery, due to its low friction properties; Pacemakers, Artery Implants, etc.
A common mistake is to confuse PTFE with PFOA / PFOS, which are the chemical substances that are suspected to have negative health effects. Our PTFE coating is, of course, free of all PFOA / PFOS chemicals.
Even if we disregard the fact that our coating is non-toxic – it still does not react in any way with your food. That is to say; The coating does not in any way “rub off” on your food – not even after using the product your entire life.
We are a Danish company located in Sorø, about 60 kilometers west of Copenhagen. All our products are produced in our factory, which is located in the city of Shenzhen in China. From there they are shipped to our main warehouse in Denmark. This is where our main office and warehouse is located and from here that all website orders are then shipped out.
When we ship out your order our website will automatically send you an email with your tracking information. This email can, however, be intercepted by spamfilters, so it is always a good idea to check in your spamfolder.
If you did not receive the email with your tracking information or if you have questions about the status that is displayed when tracking your package, feel free to contact us directly.
There are several things you can do, to ensure you get the best non-stick functionality that you can get from our products;
- Seasoning. Heat up a teaspoon of oil and let it cool on the pan. Then wipe it, and clean it. This can help the pan to mature faster and get better non-stick.
- Use low heat. Our frying pan is designed to absorb heat much more efficiently than other frying pans, so it is advisable to use lower heat settings than you normally would.
- Patience. When handling very sticky foods, such as eggs, patience is the most important thing. Making the perfect egg on an ONYX COOKWARE™ frying pan, without any butter or oils at all, is simply a matter of using the correct low temperature and then letting the egg sit and cook without trying to move it around all the time. If you experience that things are not releasing from the non-stick, it is usually a sign that you should let it stay until it has been heated up / cooked / seared, at which point it will release from the pan much much easier!
Are you an influencer and does your passion lie in creating inspiring and credible content? Then you might be who we are looking for as ONYX COOKWARE™'s' next Brand ambassador.
Everyday, we work on telling ONYX COOKWARE™'s story in new inspiring ways. However, we believe in hearing the story from someone else, and this is where our influencers come into play.
If you want to showcase, review and film awesome content for our brand please don’t hesitate to send an application to: firstname.lastname@example.org
The application should be in English. When applying please send us your blog, Instagram or YouTube channel showcasing your skills.
Once we have received your application, we will review your profile and you will hear from us if we wish to collaborate with you.
We look forward to hearing from you!