Terms of service - 1

On this page you will find the general terms and conditions for all purchases and interactions with this website.

ORDERS

When you have placed an order on our website, you will receive an automatically generated order confirmation. This is a confirmation that we have received your order. We reserve the right to cancel your order for any reason.

All prices on this website, are incl. VAT.

PAYMENTS

All payments are made through secure SSL connections.

When using Credit Card as payment method, we will not charge your credit card, until your order has been shipped from our warehouse. Some Credit Cards, will however reserve the amount on your account.

DELIVERY

The delivery time is visible on each individual product on this website. Your order will be shipped according to the longest delivery time of any product in your order.

We will always try to deliver on time, and if we should have delays, we will try our best to keep you informed. But we do reserve the right to change any promised delivery date at any time, and for any reason.

RETURN RIGHT / SATISFACTION GUARANTEE

We offer a 100-day satisfaction guarantee - starting from the day you receive your order. If you wish to make use of your satisfaction guarantee, please follow the instructions on this page: RETURNS

Please note that we do not accept parcels sent to collection points. In this case, the package will be returned to you at your own expense. To avoid problems, please make sure that your package is sent by courier to your door.

Please ensure that the package is sent in secure packaging - it is your responsibility that the package arrives safely at our warehouse.

When you make use of your 100 day return policy, we will refund the full purchase price. This includes shipping costs and fees charged for the original shipment from our warehouse to your address. Please note, however, that we do not cover the cost of your return shipment from your address to our warehouse.

WARRANTY

We provide a 5-year warranty on all our products. This is an all-encompassing warranty that covers every aspect of our products, from the integrity of the product's structure/shape to the coating and finish.

If you want to make use of your warranty, follow the instructions on this page; WARRANTY

COOKIES

This website uses cookies for the purpose of collecting information during visits. Cookies are small text files that are stored in your unit and not by us / this website. We use cookies to improve and simplify your visit and to provide us with statistical information about our visitors behaviour on our website.

Here is our detailed Cookie Policy

DATA PROTECTION

When you make a purchase on this website, we need to register your personal information. This includes your full name, address, phone number and email address. None of these data will ever be forwarded to a third party and they are only stored by us for the purpose of fulfilling your order.

Here is our detailed Privacy Policy

LEGAL COMPANY INFORMATION

Raasdal Trading ApS

Energivej 3 
4180, Sorø 
Denmark 
VAT/CoC DK35140700
E-mail: service@onyxcookware.eu